All your careful planning for your event will come down to day-of preparation. Knowing the precise policies of your event rental company can save you a tremendous amount of time and effort. When planning an event with the Party Place as your primary event rental company, keep these important policies in mind:
Delivery and Pick-Up
Delivery/pick-up rates vary depending on location, time, size of order, and labor requirements. In order to provide our clients with the most cost-effective delivery service, our fees are based on “route” deliveries and pick-ups, scheduled during normal business hours with at least a four-hour window. Additional labor fees may also be assessed for delivery or pick-up orders that are further than 50’ from the delivery vehicle, involve carrying the items up or down stairs, or require substantial time or effort when delivering or picking up. To avoid the addition of these fees after your event, please provide your salesperson with all the information necessary to ensure proper delivery and pick-up.
When being picked up, rental equipment must be broken down and placed in the same place in which it was delivered unless other arrangements are made prior to the event. Equipment not ready for pick-up, when scheduled, will be subject to additional rental, labor, and pickup fees.
Set-Up and Take-Down
When set-up is requested we require either the client or a representative of the client to be on site at the time of delivery to ensure proper placement. We also require a site diagram prior to the delivery date in order to ensure expectations are met within the established timeline. All arrangements for set-up or take-down services must be arranged and paid for in advance of arrival.